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EGO-NOMICS RESHAPES THE NEW HOUSING SCENE
A decade
ago Faith Popcorn outlined 10 mega trends she claimed were reshaping
consumers nationwide – “cocooning” was
her most well known trend icon – the desire for a more controllable
environment and sense of community.
A lesser quoted trend has not only been
realized but had an enormous impact on the new home industry – “Ego-nomics” – demanding
products customized to the consumers individual taste. The housing
industry’s response – very slow at first – was
to offer a la carte options that allow consumers to semi-customize
their homes.
Ego-nomics shifts the emphasis from the manufacturers priorities
to the consumer – “niche marketing in the extreme”.
The booming economy of the new millennium has created the most
competitive new housing environment since the mid-seventies. Never
before has the supply of land combined with the amount of new housing
to produce the greatest choice in history for consumers.
This extensive choice, coupled with Ego-nomics, has caused the
building industry to adopt new strategies to capture market share – THE
DESIGN STUDIO/THE UPGRADE CENTRE.
This trend is not distinct to the housing scene. It’s one
reason why Toyota offers 18,000 theoretical combinations of options
on it’s new car; why Newsweek lets readers customize magazines
by offering eight extra pages per month on topics they select;
why we are entering a 500 channel television universe with interactive
personalized selection; why the internet explosion is effectively
the greatest individual customized service in the history of mankind.
The Ego-nomics of the 90’s has led to the Design Studio of
the new millennium. No longer will the consumer be restricted to
the standard broadloom, two kitchen cabinet selections, and one
colour paint throughout. All of which would be displayed up against
the corner wall in the sales trailer.
Mattamy, Tribute, Aspen Ridge, and Senator Homes are but a few
examples of GTA builders who have recognized this consumer trend
and provided major Design Studios – and they are spectacular – a
virtual dream tour of finishing options and upgrades for every
imaginable component of the new home.
The key advantages to the consumer:
- Instant gratification
- Individual
customization
- Cost savings during construction
- The ability to finance on the mortgage.
The builder is able to meet and exceed consumer’s demands
for individuality while passing on the cost saving to the consumer
during construction.
Yes, there are some builders who will charge “too much” for
that upgrade to hardwood flooring – there are some who
won’t
do it at all. This is the joy and opportunity of a competitive
marketplace. The consumer is King in the GTA, the choice extensive,
the value and affordability of new housing the best in decades.
Ego-nomics has driven the consumer to no-longer question the
future of the economy but the economy of the future. Despite
the current
short term slow down in general economic performance, the
economy of the future has been dramatically altered by
technological
change. The impact of the personal computer has enabled the
consumer to
actualize his/her desire for customization – and just as
importantly has allowed the builder to deliver on the promise.
Last year there were more computers made than TV’s; more
computers sold than automobiles. The techno wiring and location
of the computer has become critical in new home design – and
a decade ago the Fax machine was a new phenomenon. If knowledge
is power then communication of that knowledge is all-powerful.
Satisfying Ego-nomics in the digital age is being delivered through
the Décor Studio.
Communication is the key to securing and enhancing consumer
confidence. In an ego driven world remember the motto
of Nordstrom Stores – under
promise and overachieve! Unfortunately many of us are guilty of
the opposite. If consumer’s expectations are over promised
the impact is devastating. An unhappy buyer carries an influence
far beyond the immediacy of that single purchase.
The most successful builders are those that have found
a balance between satisfying consumer demands for customization
with
perceived value. The era of Ego-nomics has created
the Design
Studio and
the ultimate winner has been the new homebuyer – Happy house
hunting!
Keep Positive!
PMA Brethour Group
Andrew Brethour
Marketing & Sales Consultant
to the New Home Industry
andrewb@pmabrethour.com
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